STEP 1 of 5: Verify Product is Under Warranty Verify below that your product is covered under our warranty. Please only include 1 item at a time. Certain products may be excluded from the applicable Limited Warranty as indicated at the point of sale and/or on the product hang tag. Disclaimer: Please check with the Warranty Department before submitting previously repaired garments for warranty claims. Repair done outside of the Columbia Warranty Department may void Columbia’s Limited Warranty applicable to your product. What kind of product is it? Examples: Insulated Jackets, Snow Gear, Shells, Some Fleece One Year Good Faith Guarantee Examples: T-Shirts, Button Ups, Shorts, Pants Examples: Sleeping Bags, Backpacks For warranty support, please contact: Phone: (800) 622-6953 - press 3 M-F: 8am - 5pm PST Your warranty is covered by Email: ruizm@randa.net or gallery@randa.net Phone: 1-847-292-8300 or 1-847-292-8349

This Columbia Sportswear product is covered by a one-year warranty. Due to this, it is no longer eligible under the terms of our warranty. Watches purchased prior to May 2010 are not eligible under the terms of our warranty. Watches purchased from May 2010 forward are covered by ADAO. For warranty support, please contact: 877-308-4740 Sunglasses are covered by L'Amy. For warranty support, please contact: 1-800-243-6350 Accessories are covered by Randa Accessories. For warranty support, please contact: 1-847-292-8300 or 1-847-292-8349 STEP 2 of 5: Select Country Select your country below. Where did you purchase your item? If your product is covered under our warranty, please tell us a bit more about the item. Please only include 1 item per form submission. If your product is covered under our warranty, please select your country below. You will be redirected to the site. If your purchase was not made in the US please visit STEP 3 of 5: Fill out and submit your claim form

Armed Forces America (exc. Canada) Armed Forces Middle East STEP 4 of 5: Ensure your item is freshly washed or clean It is important that all items are cleaned or washed prior to being sent back for warranty processing and repair. Please confirm below that your item is currently in clean condition. My product has been cleaned and is ready to be shipped. For our complete warranty policies, please select the appropriate link below. For other warranty related questions, visit our Warranty FAQ page. Members get FREE shipping Earn points with every purchase Be first to receive special offers Get invited to special eventsCare instructions for Columbia products As you continue to seek out new adventures, your clothing and shoes will get exposed to elements like mud, sand, water, gravel, grass, snow and salt which can degrade your clothing and shoes. We’ve put together some instructions for you to get the most out of your gear in the most environmentally friendly manner possible.

Special Care Instructions for Columbia Technologies In addition to the product care instructions on our website and on the care label of your garment, the following instructions will help to enhance performance for Columbia technologies: Do not bleach, use fabric softeners or stain removers as the chemicals can degrade the cooling performance of Omni-Freeze Zero. To best maintain Omni-Shield’s stain resistant properties, do not wash in hot water or iron. Omni-Shield Blood ‘N Gutsbackpack mitbbs To best protect the OutDry water repellent membrane, make sure your gear is clean and dry before storing.swiss gear backpack 8815 Best way to regularly clean your Columbia shoeseasies laptop backpack

If your footwear becomes damp and covered with mud, clean them immediately after use, do not leave them dirty to dry. Corrosive natural chemicals such as acids and alkalis which are found in different soils and dirt can work their way into the material and start to slowly decay and rot them thus weakening the overall strength of the boots. This also prevents damage to any waterproof linings and membranes that are inside. The most effective way to clean your footwear is to immediately rinse them under clean tap water with a soft bristled brush. ihram backpackIf possible, remove the insole inside the shoe and let them dry naturally. tybalt backpackDo not under any circumstances put them in a clothes dryer, on top of a heater, near an open flame, or leave in direct hot sunlight.maanii backpack

Removing stains from Columbia shoes Generally a mild dishwashing detergent can remove most stains. For oil, grease, ink, sap or gum, denatured or isopropyl alcohol is considered a degreasing agent and works best as a spot cleaner and can safely remove stains from many fabrics and leather that aren’t affected by soap or detergent. To remove stubborn stains, moisten a cotton cloth with a few drops of denatured alcohol. First test the alcohol on an inconspicuous part of the boot and allow it to dry. If there isn’t any discoloration, repeat and rub the stain, but do not saturate the fabric. Allow it to dry. Using a toothbrush or light bristled brush, clean the stain with a drop of dishwashing detergent and scrub until the stain disappears. Rinse the boot in warm water and damp dry with a clean towel. Fully let dry naturally! Reapplying waterproof finishes on Columbia shoes Most waterproof / breathable materials are treated with a water repellent finish, which keeps the outer material from becoming saturated with water so the breathable barrier can do its job.

This coating needs to be reapplied every so often. A simple water drop test can be performed to see if the boot should be recoated. If water no longer beads up on the outside of the boot, it’s time for another surface treatment. There are several spray products on the market that can restore water repellency. Whichever you choose, be sure to follow the manufacturer’s instructions. Before these treatments can be applied and effectively work, the footwear should be clean and dry. Repairing Columbia rubber boots If a pair of rubber boots is damaged during wear, they generally can be repaired with a simple rubber repair or stick-on patch kit. These patch kits are available at any footwear retailer. First the boots must be clean and dry. Then follow the directions of the repair patch kit. Repairing Columbia rubber outsoles Over time, rubber outsoles can separate from the foam cushioning midsole or upper part of the footwear. This also can be repaired with a simple adhesive solution.