We stand behind every product we make. If you are unhappy with any of our products at the time you receive it, feel free to send them back for a refund or exchange.  Products are warrantied for materials and workmanship for the life of the product.  We will try to repair damage caused by normal wear and tear at a reasonable cost.  See below for more details. There may be cases in which you may want to exchange or return a new piece of gear due a concern about fit, product expectations, or a similar reason. Sitka will accept unused garments originally purchased direct from Sitka to issue a replacement. Gear must be returned within 60 days of the original purchase date.  If a replacement product is unavailable we will contact the customer to determine how they would like to proceed. Returned items should be sent with the Sitka return form and a RA# received from a Sitka customer service representative.  ), and please have you order # ready. Gear received without a RA# or proper return form will be sent back to the customer.

By law, garments sent in for repair must be CLEAN; you must wash used garments before mailing. Dirty garments will be returned without a resolution of your return.  Please be sure to ship the package with a carrier that can provide tracking and insurance. Typical turnaround time FOR RETURNS/EXCHANGES – with shipping – is about three (3) weeks, but may be longer during periods of high volume. For faster turnaround, please use an expedited shipping service (such as overnight or 2nd day). Expedited orders will receive priority processing whenever possible. If priority shipping is required for return shipment, please note on the return form; that cost will be incurred by the sender. In the case of returns, we will credit the original credit card for the returned item(s) upon receipt. The credit card will be charged for the replacement item(s) when shipped. If we cannot exchange the item to comply with your request, we will contact you for alternative options or credit the credit card.

While Sitka’s gear is built to be tough, it is not invincible. It will be put to the test, encountering limbs, barb wire, rocks and other conditions that may harm or damage the gear. If your gear is damaged or needs repair, please contact our authorized agent: Rainy Pass Repair, Inc. Hours M-F 9-6 (Pacific Time) 4415 Stone Way North Please download and print the below form so you can fill it out when receiving the directions for repair.xenith 88 backpack Rainy Pass will also make the determination as to whether or not the garment is repairable and if the damaged is due to accident, improper care, negligence, or normal wear and tear. ebuyer laptop backpackIf the damage is due to improper use or wear and tear, Rainy Pass will give you an estimate of the cost of repair, you can then choose how you wish to proceed. kzo backpack

If the repair or damage is due to a defect in material or workmanship, Rainy Pass will either repair the garment at Sitka’s cost or Sitka will replace the item. If the garment has sentimental value, and you would like to have it returned to you rather than being replaced, please make this very clear to us in your letter.Typical turnaround time FOR REPAIRS – with shipping – is about four (4) weeks, but may be longer during periods of high volume. backpack ile de la reunionIf a priority processing is required for return shipment, that cost will be incurred by the sender.The Bino Bivy protects your optics with durable padded protection, which comes complete with a lightweight torso harness, accessory pockets, lens cloth and leash. The Ascent 12 is a stripped-down, dialed-in daypack for moving fast, this panel loader opens into a 1,200 cubic inch main compartment, complete with hydration bladder sleeve and suspension hook.

Three zippered mesh pockets inside the front panel organize your necessities, while external bungie compression doubles as additional storage. A new lightweight toggle bow suspension system quickly secures your weapon. Completely reimagined for 2016, the Flash 20 is a simplified, lighter, more durable and weather protective daypack than its predecessor. Highly technical and suited for long jaunts away from the truck, it’s 2,000 cubic inch volume provides enough room for surplus snacks, water, and even a small bivy cache for the savvy lightweight overnighter. Bottom, side and front compression straps stabilize your load, while a new lightweight toggle bow suspension system quickly secures your weapon. With a capacity of 2,800 cubic inches and total weight of 3.3 lbs., the Alpine Ruck is designed for the fast and light back-country mountain hunter. Built with enough room for the well-practiced backcountry bivy hunter, the Bivy 30 is made for the savvy lightweight overnight missions.

A removable sleeping pad, which doubles as a great glassing pad on rocky bluffs, is built into the back panel. An easy to remove lid allows you to decrease your pack into a manageable day pack. This lean shaped, Alpine inspired set-up has minimal pockets to reduce weight and keep you light on your feet. The big brother of the Flash 20, the Flash 32 sports many of the same features, but adds more volume for longer forays. The Flash 32 employs a beefier tension frame system for heavier loads, a compression wing design for lightened loads, and the fully adjustable quick-release gun/bow cable system. Enabled for a 3 liter hydration bladder, this pack has proven itself for guides and outfitters that find themselves carrying gear for two. The Bivy 45 is the largest pack in the Sitka pack line. Three access points to the pack’s main compartment (top, bottom, and side), give the user quick access to all his/her gear. An adjustable blaze orange gear shelf can be deployed from the bottom partition and employed to lash additional cargo to the pack’s exterior.

A quick-release gun/ bow cable system, removable pack lid, quick detach rain fly, and designated spotting scope pocket are only a few of the pack’s many features. Turn heads at the airport with clean aesthetics, streamlined features and rugged-ready constructions in this carry-on travel piece. A robust exterior keeps your system well protected from the rigors of domestic travel, but is more than capable of the beating that a multiple leg journey that lands you on a gravel runway in the Yukon can dish out. The Nomad is built with enough room to accommodate most modern compound bows and arrows alongside enough gear for an epic adventure. Secure your bow inside with the compression web and store your necessities in the internal mesh pockets. The Nomad is your go anywhere travel piece. * Unavailable Items are expected to arrive May 2017 From home to airport, float plane to raft, and pannier to camp, the Drifter Duffel gets you into the field. Comes in four sizes. * Unavailable Items are expected to arrive April 2017